At Conguitos, your satisfaction means everything to us 🧡
We want your experience with us to be smooth, happy, and just right for you and your little ones.
If something hasn’t gone as expected, don’t worry — we’re here to help you every step of the way. Here’s what to do:
🧸 Talk to our Customer Care Team
If you have any questions or concerns, the best thing to do is reach out to us directly. Our team is here for you and will do everything we can to find the best solution — always with care and kindness.
đź“„ Need to make a formal complaint?
If you're still not satisfied after speaking with us, you can fill out the contact form on our website by selecting:
other information > other queries
and write your complaint with detail. This helps us review your case thoroughly and give it the attention it deserves.
🏛️ Want to take it further?
If you prefer, you can contact your local Consumer Services or the Municipal Consumer Information Offices (OMIC).
If you live in the EU, you can also use the Online Dispute Resolution (ODR) platform for independent help with any issue.
At Conguitos, we’re always ready to listen and work with you — because your peace of mind is our priority 💛