Products

• How can I check the shoe size? 👟

  At Conguitos, we want you to shop with total confidence and peace of mind! 🧡 To help you find the perfect fit, our size guide shows the inner sole measurements in millimeters 📏 and the shoe’s height from the ground. Just measure yours or your little one’s foot and compare it with the inner sole...

• How can I know when a product will be restocked?

  If the product you want is temporarily out of stock, you can enter your email on the product description page by selecting the size / article you need. Type in your e-mail address. We’ll send you an email as soon as it’s available again! 📩✨

• How can I search for the product I want?

  You can search for a product in two ways: By typing the product name in the search bar located at the top/right of the page. 🔎 By browsing through the different product category dropdowns until you find what you're looking for. ✅

• I received the wrong product.

  If you’ve received an incorrect item in your order, we sincerely apologize for the inconvenience. Please contact us as soon as possible through our Contact Form, and we’ll be happy to assist you. Our team will work quickly to resolve the issue and ensure you receive the right product. 😊

• The color of the product I ordered is not exactly the same as the image on the website. 🎨

  We want you to be completely satisfied with your purchase, and we understand how important it is for the product you receive to match what you saw online. However, please keep in mind that due to image digitalization, display technologies, and lighting, there may be slight color variations betwe...

• The product I purchased appears to be a different size in the images on the website.

  At Conguitos, we know that getting the right size is super important — especially when it comes to little feet! 👣💛 We want you to feel confident and happy with every purchase. Sometimes, the fit may look slightly different depending on the model, especially in unisex styles. But don’t worry — we’...

• The product I received is defective.

  We’re truly sorry if you’ve received a faulty item — we know how important it is for everything to arrive just right for you and your little one. 💔👶 At Conguitos, we take quality very seriously and are committed to making things right as quickly as possible. If you notice any issue with your or...

• The product I received is defective.

  We're very sorry for any inconvenience this may cause you. If you've received a defective item in your order, please contact us through our Contact Form. At D.Franklin, we take quality seriously and are committed to resolving any issues promptly. Our team is ready to help and provide the best pos...

• What warranty do your products have?

  At Conguitos, all our products come with a 3-year warranty against manufacturing defects — because we care about offering you quality you can count on 🛡️✨ Please note that this warranty doesn’t cover wear and tear from normal use, but if something isn’t right, we’re here to help! Here’s how to ...