At Conguitos, we want your shopping experience to be easy and stress-free — especially when you're buying for the little ones! 👶
That's why we offer flexible return options, which may vary depending on your location:
🇪🇺 EUROPE (except Spain & Portugal)
You’ll need to return the item using your preferred courier and cover the shipping cost. Returns are sent to our warehouse in Spain. (Full address and steps provided in our Returns Portal.)
💡 Tip: Keep your shipment receipt to track your package!
🇪🇸 SPAIN & 🇵🇹 PORTUGAL
You can choose from 3 easy return methods:
1️⃣ Free Size Exchange
The first size change is totally free — perfect if the shoes didn’t fit and you need a different size. Just select the new size in our Returns Portal, and we’ll send you the replacement.
(For a second exchange, a €11.97 return fee applies.)
2️⃣ Gift Card – Free Return
Send your items back for free and receive a gift card with no expiration date, so you can shop again whenever it suits you.
3️⃣ Refund
If you prefer a refund, we’ll deduct €5.99 from your return to cover shipping if you use our label.
🇬🇧 UNITED KINGDOM (UK)
We’ll provide a return label, and a £17 fee will be deducted from your refund to cover customs processing.
🌍 ROW - REST OF THE WORLD
If you're returning an item from outside the European Union, you'll need to arrange and pay for the return shipping through your preferred courier.
To make the process easier for you, we take care of all customs clearance and import fees on our end. For this reason, a €15 customs handling fee will be deducted from your refund.
✅ This ensures that your return arrives safely and that all duties and taxes are properly managed by us, so you don’t have to worry about anything once the package is shipped.
🧸 Need help?
We're here for you every step of the way. If you have any doubts, feel free to contact us — we’ll be happy to guide you! 💛
👉 Visit our Returns Portal for full instructions and to get started.