Returns & Replacements
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At Conguitos, we want you to feel completely confident with your purchase — that’s why you can return any item within 14 days of receiving your order. 📦💛 We know how important it is to try things on at home, especially when it comes to little feet 👣. If you need to start a return, just head to o...
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Can I return part of a 2-for-1 order?
If your order was placed using a 2-for-1 promotion or includes a gift item, you must return all the products in the order to receive a full refund. 🔄🎁 -
At Conguitos, we want you to feel completely confident with your purchase — that’s why you can return any item within 14 days of receiving your order. 📦💛 We know how important it is to try things on at home, especially when it comes to little feet 👣. If you need to start a return, just head to ...
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How do I prepare the package for a return? 📦
It's super easy! Just follow these steps: Protect the package: Use proper wrapping to make sure the item arrives in perfect condition. Avoid placing labels or tape directly on the original box, as we won’t be able to reuse it, and the return might be rejected. Include the return receipt: Be sure... -
How much does it cost to return a product?
At Conguitos, we want your shopping experience to be easy and stress-free — especially when you're buying for the little ones! 👶 That's why we offer flexible return options, which may vary depending on your location: 🇪🇺 EUROPE (except Spain & Portugal) You’ll need to return the item using ... -
How Returns and Refunds Work Standard Returns: Once we receive your returned item and approve it, we’ll send you a confirmation email. The refund for the returned product(s) will be processed back to the same payment method you used to buy them. Typically, you’ll see the refund in your account w...
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What happens if I don’t keep the original packaging?
Please Keep the Original Outer Box! 📦✨ The outer box is very important because it has the product reference and barcode—both are essential for processing your return smoothly and correctly. Please make sure these details stay clear and legible, as we won’t be able to process your return or issu... -
What happens if I return an item incomplete?
At Conguitos, we care deeply about making sure every product reaches our families in perfect condition. That’s why we carefully check every return before restocking it—so it can feel like new for the next little one to enjoy. 😊 To help your return go smoothly and avoid any deductions, please keep...