What happens if I don’t keep the original packaging?

Please Keep the Original Outer Box! 📦✨

The outer box is very important because it has the product reference and barcode—both are essential for processing your return smoothly and correctly.

Please make sure these details stay clear and legible, as we won’t be able to process your return or issue a refund without them.

If the product isn’t returned in its original packaging along with all included items (like stickers, cleaning cloths, protective cases, etc.), the value of the item may decrease.

In that case, the following amounts will be deducted from your refund:

  • Shipping box: €5
  • Other missing items (stickers, protective case, cleaning cloth, etc.): €3 /each

By keeping the outer box and all items in good condition, you help us give you the best and fastest service possible. ✅

If you have any questions or need a hand, just let us know—we’re always happy to help! 😊

Jun 11, 2025