At Conguitos, we care deeply about making sure every product reaches our families in perfect condition. That’s why we carefully check every return before restocking it—so it can feel like new for the next little one to enjoy. 😊
To help your return go smoothly and avoid any deductions, please keep the original packaging intact and avoid sticking labels or tape directly on it. Also, be sure to return all the items that came with the product—like stickers, cleaning cloths, protective cases, and more.
If anything is missing or the original packaging isn’t complete, the value of the item may decrease. In that case, the following amounts will be deducted from your refund:
📦 Shipping box: €5
🧽 Each missing accessory (stickers, protective case, cleaning cloth, etc.): €3
Also, if your order included a 2x1 promotion or a free gift, please return all items in full to qualify for a refund.
Thank you so much for helping us keep our quality high and processing your return quickly! If you have any questions or need a hand, we’re always here for you.