Shipping
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If you’ve already received the Shipping Confirmation email, click on the link in it to view the status of your order. If you haven’t received the shipping confirmation email, or can’t find it after checking your spam/promotions folders, don’t worry. You can check the status of your order on our O...
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I'm missing an item from my order.
If you notice any signs of tampering or visible damage to the packaging at the time of delivery, we recommend that you do not accept the order and contact us right away through our Contact Form. If refusing the package isn’t possible, please file a claim with the delivery courier and notify us o... -
I wasn’t home when they tried to deliver the order.
If your delivery attempt was unsuccessful because you weren’t home, please check the tracking status with the last-mile provider. 📦 Your order may be left at a pickup point 📍, and if not collected within the designated time, it could be considered abandoned. ⏳To avoid this from happening, please... -
My order has been marked as delivered, but I have not received it.
If the shipment shows as delivered but you haven’t received it, we recommend first checking if someone else in your household, neighborhood, or workplace accepted the package on your behalf. It is very important that you contact us within the next 24-48 hours from the moment the order was marked... -
What to do if your order has not arrived? If you’ve already received the confirmation message indicating that your order is with the courier, please check the delivery times in our terms & conditions to verify the timeframe for your country. If you haven’t received the email with the trackin...
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At Conguitos, we know how exciting it is to wait for a package—especially when it’s for your little one! 🎁 We always do our best to deliver your order on time, but sometimes unexpected situations can cause slight delays. These might happen when: Your order was placed during a sales event or pro...